Frequently Asked Questions

Can training be conducted onsite at our workplace?

Yes, Joss Total Warehouse Solutions can provide training at a venue of your choice.

Where and when are WMTI courses held?

Joss Total Warehouse Solutions conduct courses on a regular basis, we can cater for both individuals and companies. Venue details are confirmed upon registration.

What happens if I fail my exam or assessment?

You may choose to re sit your exam, or you may join another class. Further information can be found in the Client Information Handbook.

When do I have to pay and how can I pay?

Our courses are to be paid for prior to your course date to receive your certificate on the day of your course. You can also pay on the day. We accept payment for your course on the day. You can pay by Cheque (must be cleared before course commencement), Money order or Direct deposit.

Do I get a receipt for my course?

Yes. All public course students will receive a tax invoice/receipt with your course confirmation if you have paid for your course.

Can I reschedule to another course date?

Yes. You can reschedule to another date. If requesting to reschedule 24 hours before your course date a fee of $50 will apply.

Can I cancel my course?

Yes. If you cancel your course, a refund can be provided, only if all course materials are returned in new condition less any delivery costs incurred. A cancellation fee may apply. If you cancel your course 24 hours or less before your course date, no refund will be provided. You may wish to transfer to another course date – please see above “Reschedule a course”.

How many people will be in the course?

We try to limit the number of students in our courses in order to give adequate personal attention. Most courses have less than 10 students.

Do we go on-site for training?

Yes. We can come to your premises at a time and date that suits you. Please advise 3 dates, so as we can organise for a trainer to be available on one of your chosen dates. Please contact us for further details.

How will I be examined on my level of competency in the course?

You will be assessed continuously during your course through a variety of written tasks, case studies, role play, third party reports and practical assessments. Joss Total Warehouse Solutions is committed to your understanding of all concepts and subjects taught.

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